3 Positive Culture Cures for Customer Rage arizona state university w.p. carey school of business busy holiday season customer care customer service work positive Dec 17, 2023

According to a survey conducted by Arizona State University’s W.P. Carey School of Business, about half of all American households experience customer service-related problems. Over...

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Tap the Power of Thank You culture counts customer service reduce team turnover teamwork thanksgiving work culture work positive Nov 19, 2023

There may be only one day a year devoted to giving thanks, but expressing thanks year-round and doing it well is one of the most profitable culture strategies you have.

Numerous studies reveal that...

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3 Reasons to Positively Celebrate Birthdays client relationships culture counts customer service happy birthday work culture work positive Nov 12, 2023

Last Friday was my birthday. It wasn’t a decade birthday or a significant one like I can now vote, drink legally, or qualify for Medicare. (I am counting the days until Medicare though.)

It...

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