According to a survey conducted by Arizona State Universityā€™s W.P. Carey School of Business, about half of all American households experience customer service-related problems. Over two-thirds of thos...
There may be only one day a year devoted to giving thanks, but expressing thanks year-round and doing it well is one of the most profitable culture strategies you have.
Numerous studies reveal that w...
Last Friday was my birthday. It wasnā€™t a decade birthday or a significant one like I can now vote, drink legally, or qualify for Medicare. (I am counting the days until Medicare though.)
It was just ...
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