AskDrJoey Privacy Policy

Last updated: October 26, 2026.

The short version

Your company subscribes to AskDrJoey, and Work Positive runs it. Your company decides why your information is collected. We handle it for them, under a contract that limits what we may do.

Your answers are confidential. Every AskDrJoey assessment asks for ratings on a scale and nothing else. Your leader sees only team scores, and only when at least 3 people respond.

Your coaching conversations are yours. No one at your company reads them, whoever pays.

If something you share suggests you are in difficulty, Work Positive’s trained reviewer reviews it. Your company never sees it. In a crisis, call or text 988 now.

Our coach is AI. Neither we nor our AI provider trains AI models on what you share.

We never sell your information.

1. Who this policy covers

People leaders who sign in to AskDrJoey: owners, people leaders and managers.
Team members who answer AskDrJoey assessments sent by their company. Team members never sign in.
Visitors to workpositive.today and app.workpositive.today, and anyone who contacts us.

This policy is published at workpositive.today/legal. Work Positive Today is the name under which Listen to Life Too, LLC operates.

2. Who decides what happens to your information

When a company subscribes, that company decides why your information is collected through AskDrJoey. In privacy law terms, your company is the “controller” or “business,” and Work Positive is its “processor” or “service provider.”

Work Positive decides for itself in three places only:

account, billing and contact information we need to run our business;
wellbeing flags, described in section 7;
our websites.

3. What we collect

Every AskDrJoey assessment, for leaders and team members alike, collects ratings on a scale and nothing else.

From people leaders: name, work email, role and company; the company’s employee band; your ratings on the Work Positive Culture Navigator and on self-assessments; your coaching conversations with AskDrJoey; your ratings of coach responses; support requests; and records of when you sign in and what you open.

From team members: your name and work email, which your company gives us so we can send you assessments; your answers, which are ratings on a scale; and when you submitted them.

From visitors: what you send us, and basic technical information such as browser type.

On app.workpositive.today, where AskDrJoey runs, one cookie keeps you signed in. AskDrJoey uses no analytics and no tracking.

On workpositive.today, our marketing site, GoHighLevel sets a cookie and keeps a record of your visits in your browser so it can recognize a returning visitor. Cloudflare Web Analytics counts visits to the site, and Cloudflare sets a security cookie on each page to tell people apart from automated traffic. On our podcast episode pages, the embedded YouTube and Podbean players set their own cookies when the page loads.

4. How we use it

To coach people leaders and remember past conversations, because coaching deepens with memory.
To score assessments and show each leader their team’s results.
To send assessments, reminders and program emails.
To answer support requests.
To improve the coach, by reading responses users rate and revising how the coach works.
To review wellbeing flags (section 7).
To keep AskDrJoey secure and to meet the law.

5. Your answers are confidential

We send assessments through our customer record system. To send you one, it keeps a record linking you to your answers. That link stays at Work Positive. Two people at Work Positive can see it, and they use it for scoring alone.

AskDrJoey itself receives your answers with no name or email attached.

We say confidential rather than anonymous because that link exists, and we want you to know exactly where it sits.

Your leader sees your team’s scores together and how many people responded. Your leader never sees who responded or what any one person answered.

A team’s results appear only when at least 3 people respond. Below 3, the results are withheld, and they cannot be worked out from any other view, including the company-wide view your owner sees. We may raise this floor. We never lower it below 3.

Reminders go to your whole team, so a reminder never singles you out.

6. What your company sees, and what it never sees

Your company sees:

each leader’s team scores, once at least 3 people respond, and how many responded;
each manager’s self-assessment, team averages and gap, which your owner sees openly, and managers are told before they begin;
whether each manager has accepted their invitation to AskDrJoey;
how much AskDrJoey is used across your company as a whole, such as the total number of coaching conversations.

Your company never sees:

any team member’s individual answers, or who answered;
any person’s coaching conversations, including an owner reading a manager’s;
any wellbeing flag, in any form, at any time;
how often any one person uses AskDrJoey. AskDrJoey shows no usage figure for any one person.

7. When something you share suggests you are in difficulty

When anything you share in AskDrJoey suggests you are in difficulty, AskDrJoey flags it, and Work Positive’s trained reviewer reviews it.

AskDrJoey shows you the 988 Suicide & Crisis Lifeline when your words show an imminent threat to yourself or others. Work Positive’s trained reviewer reviews the flag and sends nothing.

A flag never reaches your company, in any form, at any time.

Work Positive is not an emergency or crisis service, and we do not monitor flags in real time. Where your words show an imminent threat to yourself or others, AskDrJoey shows the 988 Suicide & Crisis Lifeline on screen at once, before any person reads it. If you are in crisis now, call or text 988. In an emergency, call 911.

Two promises in this policy are true at the same time. Your company never sees who answered, and never sees a flag. To review a flag, Work Positive sees who it came from. The first promise is about your company. The second is about us, and it is what lets Work Positive’s trained reviewer review your flag with care.

Where the law requires us to disclose a flag to a government authority, we disclose it to that authority alone, and never to your company.

8. Our AI coach

The AskDrJoey coach is artificial intelligence, running on the Claude model from Anthropic. Anthropic processes conversations to produce the coach’s responses.

AskDrJoey’s help desk assistant, Sunny, is artificial intelligence on the same Claude model. Anthropic processes the questions you send to AskDrJoey’s help desk to draft Sunny’s answers.

We train no AI model on what you share. Anthropic’s commercial terms bar it from training its models on what you share too.

A member of our team reads part of a conversation in three cases only:

you rate a coach response, and we read that response and the message it answered;
a wellbeing flag arises (section 7);
you ask us for help with a specific conversation.

The coach offers coaching. It does not give legal, medical, mental health, financial or employment advice.

When a subscription ends, Anthropic deletes what it holds for us, except where the law requires it to keep information, where a dispute needs it, or where it needs information to address harmful misuse of its service.

9. Who we share information with

The services that run AskDrJoey, each bound by contract to use your information only for us:

Supabase, which stores AskDrJoey’s data;
Vercel, which hosts AskDrJoey;
GoHighLevel, our customer record system, which sends assessments and email, holds the link described in section 5, and carries the signature on your company’s Pilot Commitment Agreement;
Anthropic, which provides the AI model for the coach and for Sunny, our help desk assistant;
HeyGen, which receives a leader’s first name to personalize a video from Dr. Joey;
Cloudflare, which carries traffic to our websites and counts visits to the marketing site;
Resend, which delivers the email that signs you in to AskDrJoey, assessment invitations and reminders, manager invitations and help desk answers;
Stripe, which processes your company’s subscription payments. Stripe holds the payment card details.

A referral partner. Where a referral partner introduced your company, we tell that partner whether your company subscribed and what commission is due. A partner never receives anything you or your team shared in AskDrJoey.

The law. Where a law or court order requires it.

A change of ownership. Where Work Positive is sold or merged, under the same promises.

Never for money and never for advertising. We never sell your information and never share it for advertising.

10. How long we keep it

Coaching conversations last for the life of your company’s subscription. You can delete your own conversation history at any time from inside AskDrJoey.

Team answers last for the life of the subscription, so a team can see how its culture grows over time.

Wellbeing flags are kept for 12 months after review, then deleted.

When a subscription ends, we keep its information for 60 days, so a company that returns finds everything in place. We then delete it within 90 days of the end. Backups of the database are kept for 7 days, then deleted on a rolling basis.

11. Keeping it safe

Every connection to AskDrJoey is encrypted, and the database is encrypted where it is stored.

You sign in with a link sent to your email. AskDrJoey stores no password to steal.

The tables holding assessment answers are closed to direct access. Every read and write passes through controlled functions, each protected by its own key.

AskDrJoey accepts team answers only in a fixed set of fields and refuses anything that could identify a person.

The 3-respondent floor is enforced in one place, before any company figure is calculated.

12. Your choices and rights

Wherever you live, you can ask to see or delete the information we hold about you. Where your company decides about that information, we pass your request to your company and help it answer.

People leaders can read and delete their own conversations inside AskDrJoey at any time.

Team members: because AskDrJoey receives your answers with no name attached, we find them through the customer record system described in section 5.

Email. You can stop marketing email at any time. Program emails about your company’s subscription continue while you use AskDrJoey.

13. Age

AskDrJoey is for adults. Companies agree to send assessments only to team members who are 18 or older.

14. Changes to this policy

We tell people leaders by email at least 30 days before a change that affects how we use their information, and we post the date of every change at the top of this policy.

15. Contact

Listen to Life Too, LLC, doing business as Work Positive Today, Pleasant Gap Farm, Dry Fork, Virginia. [email protected].