AskDrJoey Terms of Service
Last updated: October 26, 2026.
1. Who these terms are for
These terms govern AskDrJoey, the software platform at app.workpositive.today, provided by Listen to Life Too, LLC, doing business as Work Positive Today, of Dry Fork, Virginia (“Work Positive,” “we,” “us”). They are published at workpositive.today/legal.
The company that subscribes is “you.” The person who accepts these terms confirms they have authority to accept them for the company.
A company in The Founding 30 has also signed the Pilot Commitment Agreement. Where it and these terms conflict about the pilot or the Founding Member rate, the Agreement governs.
2. Words these terms use
Users are your owner, people leaders and managers who sign in to AskDrJoey and coach with it.
Team members are your employees who answer assessments. They never sign in and never accept these terms.
Your content is everything your users and team members put into AskDrJoey: assessment answers, coaching conversations and ratings of coach responses. Every AskDrJoey assessment, for leaders and team members alike, collects ratings on a scale and nothing else.
Published tier is the monthly price we publish for a company’s employee band, billed annually.
3. Using AskDrJoey
Your users. You choose who to invite. Each user signs in with their own account and keeps it to themselves. You are responsible for what your users do in AskDrJoey.
What AskDrJoey is for. Cultivating your work culture and developing your people leaders and managers.
What you agree not to do.
- Use AskDrJoey in a way that breaks any law, including employment, anti-discrimination and privacy law.
- Put in information about a person you lack the right to share.
- Try to identify which team member gave which answer, or who responded.
- Copy, resell, scrape or reverse engineer AskDrJoey, or try to reach parts of it you were not given.
- Load anything harmful into it, or use it to impersonate anyone.
Sensitive information. Keep health records, government identification numbers and financial account numbers out of AskDrJoey. A user may share their own experience in their own coaching conversation.
4. Your team members
Telling them. Before the first team survey, you tell your team members what AskDrJoey is and who sees what, consistent with our Privacy Policy. Each team survey opens with our line: “Your honest answer is what transforms your culture. Your leader sees only team scores.” You promise team members nothing beyond what the Privacy Policy says.
Authority. You have the right to give us your team members’ names and work email addresses so we can send them assessments.
Adults only. You send assessments only to team members who are 18 or older.
What you may do with what you learn. Use team results to cultivate your work culture, coach and develop your people leaders and managers, and plan what comes next.
What you agree not to do.
- Ask, pressure or reward any team member to reveal their answers.
- Treat any person differently because they responded or chose not to.
- Use team results as the only basis for a decision about any one person’s employment.
What leaders see openly. Your owner sees each manager’s self-assessment, team averages and gap. You tell your managers this before they begin.
5. The confidentiality AskDrJoey enforces
The floor. A leader’s team results appear only when at least 3 team members respond. Below 3, AskDrJoey withholds the result. The screen says the result is withheld, says why, and shows how many responded. The withheld result cannot be worked out from any other view, including your owner’s company-wide view.
A commitment rather than a setting. We may raise the floor. We never lower it below 3.
Instructions we refuse. We refuse any instruction, from you or anyone else, that would release a result below the floor or identify a respondent.
Confidential rather than anonymous. We send assessments through our customer record system, which links each team member to their answers. That link stays with us, is seen by two named members of our team, and is used for scoring alone. AskDrJoey itself receives answers with no name or email attached.
6. Coaching conversations stay private
Each user’s coaching conversations stay private to that user, whoever pays the subscription. Your owner never sees a manager’s conversations.
You see AskDrJoey usage for your company as a whole, such as the total number of coaching conversations. AskDrJoey shows no usage figure for any one person. You do see whether each manager has accepted their invitation.
Your company owns its content, including conversation content. Each user’s conversations stay private to that user, and we hold them in custody to run AskDrJoey.
7. The AI coach
It is AI. The AskDrJoey coach is artificial intelligence, running on the Claude model from Anthropic. Every user is told so before their first conversation, and is told that, like any coach, it can get things wrong.
Our help desk assistant is AI too. Sunny, AskDrJoey’s support assistant, runs on the same Claude model. Sunny says so when it introduces itself, and every answer it writes carries the notice “Sunny is AI and makes mistakes.” When a question needs a person, Sunny brings one in.
Coaching rather than advice. The coach offers coaching. It does not give legal, medical, mental health, therapeutic, financial or employment advice, and it is not a substitute for a licensed professional.
Check what matters. AI can be wrong. Check any fact before you act on it.
People make the decisions. The coach’s output is never the only basis for a decision to hire, dismiss, promote, discipline or set the pay of any person.
Not an emergency service. In an emergency, call 911. In a crisis, call or text 988, the Suicide & Crisis Lifeline.
No training on your content. We train no AI model on your content. Anthropic’s commercial terms bar it from training its models on your content too.
When a person reads a conversation. A member of our team reads part of a conversation in three cases only: a user rates a coach response, and we read that response and the message it answered; a wellbeing flag arises (section 8); or a user asks us for help with a specific conversation.
How long it lasts. Conversation history lasts for the life of your subscription, because coaching deepens with memory. Any user can delete their own history at any time from inside AskDrJoey.
8. Wellbeing
When anything a person shares in AskDrJoey suggests they are in difficulty, AskDrJoey flags it, and our trained reviewer reviews it.
AskDrJoey shows the 988 Suicide & Crisis Lifeline when a person’s words show an imminent threat to themselves or others. Our trained reviewer reviews the flag and sends nothing.
A flag never reaches you, in any form, at any time. You agree not to ask for one. Where the law requires us to disclose a flag to a government authority, we disclose it to that authority alone.
We are not an emergency or crisis service, and we do not monitor flags in real time. Where a person’s words show an imminent threat to themselves or others, AskDrJoey shows the 988 Suicide & Crisis Lifeline on screen at once, before any person reads it.
This review is care we offer. It is not a clinical service, and it creates no duty to monitor, diagnose, treat or intervene.
9. Price, band and renewal
Published tiers. Price follows your employee band. You declare your band when you subscribe.
Your band each year. You declare your band again at each annual renewal, on your own purchase anniversary. It moves in both directions: a company that grew pays its new band, a company that shrank pays its lower one. Between renewals, your band stays as declared.
When published prices change. A change to a published price applies to you at your next renewal. We tell you at least 60 days before.
Founding Members. A Founding Member pays 50% of the then-current published price for the band it occupies, for the life of the subscription, under the Pilot Commitment Agreement. The percentage survives every change to the published price and every move between bands.
Above 5,000 employees. Companies of more than 5,000 employees subscribe under a separate, negotiated agreement.
Billing. Subscriptions are billed annually in advance. Prices exclude taxes, which you pay.
Late payment. We charge no interest on late payment. We may pause access once an invoice is 30 days overdue, after written notice.
Referral partners. A partner who introduced you may earn a commission from us. It never changes your price.
10. Term, renewal and ending
Your subscription runs for one year and renews automatically for another year. We email you a reminder at least 30 days before your anniversary, and you may cancel any time before it renews.
You may cancel at any time. Cancellation takes effect at the end of your paid year. We refund no part of the current paid year, except where you end a service after objecting to a new subprocessor (Data Processing Addendum, section 9) or end the subscription because we broke these terms.
Either side may end the subscription where the other breaks these terms in a serious way and leaves it unfixed for 30 days after written notice.
When your subscription ends, we keep your content for 60 days, so a company that returns finds everything in place. We then delete it within 90 days of the end, under the Data Processing Addendum.
11. Who owns what
Your content stays yours. You let us use it only to provide AskDrJoey to you.
AskDrJoey stays ours: the software, the coach, and the Work Positive frameworks, instruments, books and names it carries.
Suggestions. Where you suggest an improvement, we may use the suggestion freely.
12. Privacy and personal information
Our Privacy Policy explains what we collect and who sees it. Our Data Processing Addendum governs how we handle personal information for you and forms part of these terms. Both are published at workpositive.today/legal.
13. Confidential information
Each side keeps the other’s non-public business information confidential and uses it only for this relationship, during it and for two years after, and for as long as the law protects a trade secret.
14. What we promise
We provide AskDrJoey as these terms describe, with reasonable care.
Our assessments promise a measurement. Culture lift comes from your work, so we promise no particular score, lift or business result.
Beyond what these terms state, and as far as the law allows, AskDrJoey is provided as it stands.
15. Limits of responsibility
Each side’s total responsibility is capped at the fees you paid in the 12 months before the claim.
For a breach of section 5, section 13 or the Data Processing Addendum, the cap is the greater of three times those fees or $50,000.
Neither side is responsible for indirect or consequential losses.
No cap applies to fees you owe, to fraud or willful misconduct, or to your breach of section 4.
16. Standing behind each other
You cover us against claims by your people arising from your breach of section 4. We cover you against claims that AskDrJoey infringes someone’s intellectual property.
17. Changes to these terms
We tell you by email at least 30 days before a change takes effect. A change that reduces your protections takes effect at your next renewal.
18. Law and courts
Virginia law governs these terms. Any dispute goes to the state or federal courts serving Pittsylvania County, Virginia.
19. General
You may transfer these terms only with our written consent. A change of control ends Founding Member pricing under the Pilot Commitment Agreement.
Notices go by email: to us at [email protected], to you at the address on your account.
These terms, the Privacy Policy, the Data Processing Addendum and, for a Founding 30 company, the Pilot Commitment Agreement are the whole agreement. Where they conflict about personal information, the Data Processing Addendum governs.
